complaint·March 20, 2025

On March 20, 2025, Licensing Program Analyst (LPA) Hanson Leong conducted an unannounced complaint visit and met with the Licensee, Ya Ling Liao. The purpose of the visit was to deliver the findings and to close out the complaint. LPA explained the purpose of the visit to the licensee. Seven children (five pre-k and two infants) and two staff members were present during today’s visit. All relevant information was collected and analyzed during the LPA investigation, and all parties involved were contacted and interviewed. Based on the information obtained from the LPA investigation, the allegation listed above was unsubstantiated, meaning it may have happened or is valid, there is no preponderance of evidence to prove the violations did or did not occur. No deficiencies were issued from the LPA’s complaint investigation. A Notice of Site Visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Licensee, Ya Ling Liao.