complaint·March 26, 2026

Child only physically attended the CCC for approximately a week before the authorized representatives disenrolled the child. The RP indicated center staff contacted C1’s authorized representative to pick up the child due to C1 being fussy. LPAs conducted interviews with staff. One staff (S1) member indicating C1 was crying and did not want to participate in circle time. Furthermore, indicating C1 “just wanted to be held.” Per review of messages between C1’s authorized representatives and CCC staff, it was noted that C1 was not ill but needed to be picked up as they were crying and not participating in class. Based on record reviews LPAs was able to confirm messages between C1’s authorized representative and staff, one message from the CCC also acknowledging that staff should not have requested for C1’s authorized representative to pick the child. LPA was able to corroborate the allegation of the Complaint through record reviews, parent interviews, and staff interviews as child’s needs were not met by center staff. Based on record reviews and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulation, (Title 22 Division 12 and 101430(a)(1)(E) are being cited). One Type B deficiency is being issued during today’s inspection. A closing interview was conducted with Site Supervisor Julie Santoyo and Program Director Michelle Holm. Site Supervisor Julie Santoyo and Program Director Michelle Holm was provided and advised of their right to appeal (LIC 9058). A copy of this report was reviewed and provided to the Site Supervisor and Program director. The Notice of Site Visit (LIC 9213) was also provided to the Site supervisor and program director as required by H&S Code Section 1596.817. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply. Appeal rights were given. For example, if a child puts a toy in their mouth the toy is placed in a bucket for cleaning after direct use. Additionally, during the inspections, LPA observed staff actively cleaning throughout the day. Parents who were interviewed stated they were satisfied with the cleanliness of the childcare, one parent specifically stated at pick up time they always observe staff cleaning. LPAs was unable to corroborate or validate the allegations of the Complaint. Contrary to the Complaint, sanitation was found to be adequate. Further, the center staff ensure proper sanitization is conducted and follow cleaning protocols. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) are provided to program director and site supervisor. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply. Exit interview was conducted and report was reviewed with Site Supervisor Julie Santoyo and Program Director Michelle Holm.