Complaint·October 30, 2023

LPA interviewed staff (S1-S3) on 8/7/23 and 10/13/23. LPA addressed allegations in which S1 stated that they are redirecting and shadowing children who need to be shadowed and help children through the day and have 2 staff in their classroom. S2 stated that they usually watch children carefully and encourage them to use gentle hands and keep their bodies to themselves. If there were an incident to happen where two children fight then they would have them sit down and have a conversation with both of them and how they can use their words instead of hitting or pinching. S3 stated that they watch children closely and redirect them to do something else and if something does happen then they notify parents through their app. 3 of 3 staff stated they do not provide daily observations of children and they send notifications to parents of any incidents or talk to parents during drop off and pick up. LPA interviewed parents (P1-P2) on 8/1/23 and 9/1/23. LPA addressed the allegations and P1 stated that their child C1 was pinched by another child. P1 stated that C1 was being pinched and it happens more frequently. P1 did not observe broken skin or bruising on C1. P1 stated that the facility did handle the issue with C1 being pinched and restricted children from each other and if there is bullying then they respond to separating children at the facility. P1 stated that they receive incident reports them from the ProCare app and acknowledge via text but never signed a physical incident report. LPA addressed the details regarding post immunization. P1 stated that C1 got their additional vaccines and returned to school, and P1 was following up with how C1 was doing and did not hear back. P1 stated that the director usually communicates with parents through the ProCare app and they can contact and ask questions and receive responses. P2 stated that C1 was pinched once LPA asked if this occurred once or multiple times and P2 stated that it happened once. P2 stated that the appropriate action was taken to prevent children from hurting each other and staff separate children. P2 stated they have no concerns. P2 stated they are not updated throughout the day and P2 picks up daily and staff inform during pick up how their child’s day was. P2 stated that if C1 was hurt or has an accident, if C1 falls or scrapes their knee then P2 would receive the notification. Parents are contacted through the app and if it were a serious injury then P2 would get an immediate phone call. During today’s visit facility was toured. LPA observed 32 children napping and facility operating within capacity ratio requirements. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.