Follow-up on corrections·July 2, 2021

On June 29, 221 at 10:30AM, Licensing Program Analyst (LPA) Snow conducted an unannounced inspection, and met with licensee, Susan Wilson. The LPA observed 3 staff watching 11 infants upon arrival. The LPA requested the sleep logs and the facility staff was not aware they needed to keep sleep records for children up to 24 months. This is a violation of the infant sleep requirements. The LPA interviewed 11 witnesses (including parents and staff) and the following is what they revealed. 5 Witnesses reported observing S1 handle infants roughly as follows: witnesses observed telling infants to sit and pushing infants over when they did not understand or follow the instructions. Infants were upset when it happened, but they were not injured. Witnesses also observed S1 grabbing or pulling infants by the arms to redirect them. 4 Witnesses reported that they observing S1 speaking to infants inappropriately as follows: talking the them like I would my dog, getting in their faces, speaking to infant/toddlers in a way they don't understand, very assertive or aggressive does not seem to communicate well with them, not kind and short tempered. 4 Witnesses said they had informed management, the office or the licensee of some or all of the above observations. The Licensee denies all the above events and said it all stems from personal issues with staff. She had reassigned several staff around the time of the reports, and staff had said they would ‘use licensing against’ the facility. According to the licensee these staff started lying to parents and encouraging them to call in complaints. The licensee denies that any of the above has been reported to her accept the statement ‘like a dog’ which came from one of the disgruntled (ex) employee. TYPE A The following violation of the California Code of Regulations, Title 22; Division 12, was observed: see LIC 9099D. Reports citing Type A violations are to be provided to parents/guardians of children currently in enrolled and to parents/guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must sign Form LIC9224 to be kept in each child's file. Notice of Site Visit shall be posted for 30 days from today’s visit.