Incident investigation·January 9, 2026

On 01/09/2026, Licensing Program Analyst (LPA), Selena Mariani made an unannounced Case Management visit in response to a self-reported Unusual Incident Report (UIR). The UIR was notified to Community Care Licensing on 12/17/2025. The incident was regarding a child being left unsupervised in facility hallway during a classroom to classroom transition. LPA met with Center Director (CD) Michelle Palacios and spoke with her about the purpose of today's visit. During today's inspection, LPA toured the inside and outside of the facility. LPA received written statements from 5 staff (S1-S5), in-person interview with CD and 2 staff (S2 & S3), phone interview with 1 parent (P1) and attempted interview with 1 child (C1). CD stated that on 12/23/25 she conducted in-person training on transitions with all preschool teachers and all transitions will be supervised by management. S1 stated at 4:25 pm the classroom transition of 4 children began and five minutes later S3 was asking over the walkie about the classroom to classroom transition. S2 stated at 4:25 pm, the 4 children began classroom to classroom transition, at 4:30 pm, S3 brought C1 to the classroom and asked why C1 was in the hallway alone. S2 stated I forgot it was 4 kids not 3 (transitioning). S3 stated at 4:25 pm there was no child in the hallway, but at 4:30 pm sees C1 in the hallway at the classroom door alone. S5 stated being in S3's classroom at 4:25 pm for several minutes, while walking down the hall sent a text at 4:29 pm and did not see any child left unattended at that time. S2 stated in the in-person interview that when S3 brought C1 to the classroom C1 was calm and didn't know how C1 was left in the hallway. S3 stated in the in-person interview that C1 was standing at the (hallway) door looking in. S3 further stated, I opened the door and asked C1 what they was doing out there. C1 replied, I don't know. S3 stated C1 wasn't crying and C1's parent was verbally told of the incident at pick up. No one was in the office and no one was in the hallway when S3 saw C1 at my door. Continue on LIC809-C Continue from LIC809 P1 stated being informed of the incident at pick up, furthermore, the classroom where C1 was found is at the end of the hall, which makes me worried because C1 could have went out the back door into the outside play yard. LPA observed the outdoor play yard to be fully fenced. Based on CD's self reported written unusual incident report (UIR) of the 12/16/25 incident, S2-S3 written statements and in-person interviews and S5 written statement confirm that a child was left without supervision in the facility hallway for approximately one to five minutes when transferring four children from one classroom to another. California Code of Regulations, Title 22, is being cited on the attached LIC 809-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the Center Director Michelle Palacios. The Notice of Site Visit shall be posted for 30 days. Reports citing Type A violations are to be provided to parents/guardians of children currently enrolled by the next business day or the next day the children are in care, and to parents/guardians of children newly enrolled at the facility for the next 12 months from the date of this report. Parents/guardians must sign Form LIC 9224 to be kept in each child's file.