complaint·April 15, 2026

CD denied allegation and stated Clorox is used to clean the bathroom when children are not present, when children are present staff use disinfecting spray every day and a cleaning service cleans bathrooms every night. AD, S1-S5, S8 & S9 stated staff clean bathrooms throughout the day. S3 and S4 both state the bathrooms do not smell, while S5 and S8 stated staff mop the bathrooms after the children leave for the day. On 01/21/26, 3/20/26, 03/27/26 & 04/03/26, LPA observed the bathrooms to be clean. The facility recently conducted staff training on bathroom cleaning policy and documented 16 staff were in attendance. Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Center Director, Michelle Palacios. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Continued from LIC9099 CD and AD both stated they did not witness staff handling a child in a rough manner, however CD stated she was made aware of an incident where a staff member grabbed a child’s face. AD further stated she was made aware of another incident regarding a staff member handling a child in a rough manner. S2 admitted they have put their hands under a child’s chin, using just the tips of their fingers asking them to pay attention. S8 stated they witnessed S2 grabbing a child (C1) by the chin with their fingers and said to C1, “What are you trying to say, what are you trying to say.” CD stated that in the morning preschool and school age children are dropped off in the preschool classroom. The children stay in the room together until the school age children are picked up and taken to school. S4 stated that preschool and school age are dropped off in the preschool classroom and stay together until either ratio is met or another staff arrives. S2 stated they observed S1 bring an infant onto the preschool play yard, further stating it only occurred once or twice. Based on the investigation, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be substantiated. The following violation of the Health and Safety Code is being issued: see LIC 9099D. Exit interview was conducted, and report reviewed with Center Director Michelle Palacios. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.