complaint·March 12, 2026

PAGE 2 During the initial investigation visit on 12/29/25 at 4:09pm, LPA met with two assistants, S1 and S2 who were observed supervising 11 children. Ten minutes into the visit, Licensee (L1) arrived home. LPA requested that L1 review a roster obtained by LPA on 10/30/25 and update it as necessary. L1 added “date left” dates to five children on the roster. LPA conducted interviews with one child (C1) and the Licensee (L1). LPA conducted interviews between 02/04/26 and 03/09/26 with 10 adults, Adult 1 – Adult 8 (A1-A8) who were a combination of parents of formerly or currently enrolled children or staff from the elementary school L1 does school pick-ups from, and Staff 1 - Staff 3 (S1-S3) who are assistants at the Family Child Care Home facility. LPA conducted interviews with 2 additional children, Child 2 & Child 3 (C2 & C3) on 03/06/26 and 03/09/26. Interviews with L1, S1 & S2, and A1, A4, A5, A6 and A7 corroborated that 4 adults live in the home. A review of the Facility Roster on the Guardian site on 12/22/25 and 03/11/26 confirms that the four adults living in the home, including L1’s father, have an eligible clearance associated with the facility. During an interview with S3 on 03/09/26, S3 stated that in addition to helping the Licensee out and caring for children in S3’s own home, S3 has helped the Licensee on at least two occasions in the Licensee’s home, working with assistant S1, caring for 6 or 7 children. S3 stated the first time was in October or November, and could not remember when the second time was, but stated it was for the purpose of the Licensee working at a property she purchased with plans of opening a Child Care Center. LPA’s review of the Facility Roster from the Guardian site on 12/22/25 and 03/11/26 confirms that S3 does not have a criminal record clearance associated to the facility. LPA conducted a name search in Guardian with the name given by S3. S3 does not have an eligible clearance in the Guardian system and provided care and supervision to children in L1’s licensed home. LPA’s file review of the most current application, form LIC279 on file, dated 11/25/24 by the Licensee, lists the licensee’s days and hours of operation as Monday through Sunday, 12:01am to 11:59pm. This implies that the facility is open 24 hours a day, 7 days a week, allowing the Licensee to be absent from the facility no more than 4.8 hours per day. Continue on LIC9099-C PAGE 3 Based on interview with L1 on 12/29/25, L1 is currently operating from 5:00am through 12:00am, based on current family’s needs. The current hours equal 19 hours open, allowing for the Licensee to be absent from the facility no more than 3.8 hours per day. On 12/29/25 L1 stated that she did leave four children in the care of assistants S1 and S2 while away on an international trip from 10/09/25 to 10/13/25. L1 declined for LPA to review her passport to confirm dates that L1 was out of the country. On 03/06/25 S1 and S2 corroborated that they cared for children while L1 was out of the country, stating it was for just two days in October 2025. S2 gave a break down of L1’s daily schedule, first stating that L1 leaves the home to take children to school at 8:00am, then later changing it to 7:30am and returns between 9:00am and 10:00am. S2 shared that L1 then leaves the home for school pick up at 2:00pm and returns to the home by 4:00pm. Based on LPA’s calculations, L1 is absent from the home for up to 4.5 hours on a regular basis. S2 stated during the interview that L1 is upstairs when home, preparing documents or she is downstairs. S2 informed LPA Strother during the interview that L1 is preparing to open a preschool and is at the preschool location on Saturdays and Sundays, joined by S2 to help with preparations. S2 first stated that there are no children present at the Family Child Care Home (FCCH) on Saturday and Sunday. S2 later stated that there are times that one child comes to the FCCH around 1:30pm or 2:30pm on the weekends, stating that in the morning there are no children, only one or two children in the afternoon. S2 stated that it is assistant S1 that cares for those one or two children. A1 stated during the 02/04/26 interview that they were informed that L1 would be out of the country in September or October and asked if they would help take care some of the children, while S1 and S2 also cared for some of the children. A1 stated that they believe that L1 has traveled out of the country while S1 and S2 cared for the children 5 to 6 times between 2019 and 2025. Continue LIC9099-C PAGE 4 During interviews conducted on 03/03/26 with A4-A8, A4 stated that S1 and S2 are the main care takers of the children, stating that L1 needs to do other things like prepare food or leave home to drive somewhere. A4 did not have knowledge of where L1 was driving to when leaving the home. A5 stated that L1 is home when they drop off or pick up their children. A6 stated that L1 was not home when they dropped off their child(ren), stating that it was usually S1 and S2 that were home, but that L1 was usually there at pick up time. A6 was not aware of where L1 was when she was not home. A6 stated that they recall two occasions that L1 was going to be out of the country and their children were either cared for by S1 and S2 or by the parent of one of the children from day care. A6 added that their oldest child told them that L1 is not home on the weekends when they are in care. A7 stated that they believed that L1 was caring for their child, along with assistants S1 and S2. A7 stated that L1 recently let them know that she would not be there and that S1 and S2 would be there. A7 stated that she was able to get her children to care with the help of a friend picking them up from school and taking them to L1’s home to be cared for by S1 and S2, stating they think it was in November. A8 had no information about L1 not being present to care for the children. During interviews with children, C1 stated that L1 is either upstairs when she is home or in the room near the kitchen and that S1 and S2 take care of the children. C2 stated that S1 and S2 took care of them and that L1 was not home, stating they didn’t know where L1 was. C3 stated that L1 takes care of the people that take care of the children, S1 and S2, and that L1 also takes care of her own children. During the interview on 12/29/25, L1 admitted that she has had too many children. L1 stated specifically that she has taken children on days when she had too many. L1 stated that once a month since August 2025 she takes some children to the park, leaving them there with her husband and her own two children. L1 stated that her husband would meet her at the park and stay there with the children, then L1 would return to the park to get children and bring them to the house before they were due for pick up, then go back for the others when the numbers of children reduced at the house. L1 denied that any children ever went upstairs. Continue on LIC9099-C PAGE 5 On 03/06/26 S1 and S2 both stated that they understand the maximum number of children is 14 and that they have not had too many children. S1 and S2 denied having any knowledge of L1’s husband keeping children at the park, and denied that any day care children have been in the upstairs area of the home. During an interview with A1 on 02/04/26, A1 stated that their child told them that the Licensee (L1) let them go upstairs into L1’s child’s room. A1 stated that it was a big deal because her child told them more than once, talking about getting to color in L1’s child’s room. A1 figured it was special because upstairs was always off-limits. Based on a review of records received by the Department on 12/19/25, A1 stated that when a Licensing inspector arrives, the provider instructs them to keep their child home or hides children in an upstairs bedroom to avoid being cited for being over capacity. On 03/06/26 LPA interviewed child (C2). During the interview C2 asked LPA, "Can I tell you something else?" and spontaneously offered the following information in summary: One time I was going to sleep, there was a couch and I had a blanket that I liked to use. I went to sleep on the couch in the room where the kids play. I woke up to someone taking me to a room in the house upstairs. I woke up on a bed. I woke up and went to another room, and I found other kids. The kids were upstairs because there were inspectors for daycare and Jackie wasn’t there and they told me we couldn’t go down there because Jackie would lose her license. The rest of the kids were in Jackie’s bedroom. Jackie’s child told me to be quiet. It was her younger child that told me. After the inspector left we went downstairs. It was at least 30 minutes to an hour and 30 minutes. On 03/09/26 LPA interviewed child (C3), when asked if C3 remembered a time that they went upstairs, C3 stated that they never went upstairs in Ms. Jackie’s house. C3 informed LPA that teacher Jackie’s kids’ room are upstairs. During interviews with L1, S1 and S2 they all denied ever handling the children roughly, stating they do not pull on the children. S1 and S2 stated that they use time outs for disciplining the children. Continue on LIC9099-C PAGE 6 On 02/04/26 A1 stated that they observed S1 and S2 get upset with two different children: grabbing the children and dragging them over to the couch or putting them in the play pen/portable crib. A1 was unable to name one of the children, identifying the other child as (C4). During interviews conducted with A4 – A8 on 03/03/26, A4 stated they have not seen children in care disciplined other than telling the children to calm down in a firm voice. A5 stated they have never witnessed an adult pull on a child’s arm and doesn’t have any concerns about the safety of their child while in care. A6 stated that their child reported to them that they had been hit while in care on two separate occasions. A6 recalls their child stating specifically that S1 smacked them on the arm after they spilled another child’s food while “messing around”. The second time their child stated that they were in the living room and were told to sit down, did not listen, and was smacked in the leg by S1 while told again to sit down. A6 stated that they had never personally seen any staff pull on children, but that their child did share that they saw S2 pull on A4’s arm, pick A4 up by the arm and grab A4’s arm really hard. A7 and A8 had no knowledge of staff handling children in a rough manner. During interviews with children, C2 informed LPA that there was a child (C4), who was four year old and got spanked two times. One time it was S2 and one time it was S1 that spanked C4. C2 stated it made them feel bad and they told their parent. C2 spontaneously shared that when S1 and S2 spank kids they do it with a sandal, not with their hand. C2 stated that they know that they were hit two times, “just in general of being there”, but don’t really remember, and know that they told their parent about it. C2 then stated that they remember getting hit because they needed to charge their tablet and the only place to plug in was where diapers were changed. C2 described trying to climb over a child getting their diaper changed to plug the tablet in and getting hit. C2 stated they couldn’t remember if it was S1 or S2 that hit them, that they were hit with the inside of a hand and it sort of hurt and sort of didn’t. Continue on LIC9099-C PAGE 7 C3 stated during interview that whenever children do things that S1 thinks are bad, S1 says she’s going to call the police on them. C3 shared that S1 and S2 spank little kids, stating that spanking is not hard; it’s like a little spanking that would make them cry. C3 stated kids would get a spanking from S1 and S2 when they aren’t going to sleep or when they are hungry and are trying to get food. C3 described a spanking as using the “whole palm”, only the hand. C3 continued, stating that some children bite and scratch S1 and S2 or other kids; when this happens S1 and S2 just stop them or they "pop them, hit them, that is what pop is." C3 stated that they have different names for hitting. C3 spontaneously, stated that popping is the same thing as spanking, it’s on the butt and the mouth. L1 stated that they don’t have swings and highchairs anymore, not since past incidents. S1 stated that they don’t have highchairs anymore and aren’t using swings anymore. S2 stated that they don’t use cribs to separate the children, just to put the children in to go to sleep, patting their legs so they can sleep. A1 stated as described above that they have observed S1 and S2 get upset with two different children: grabbing the children and dragging them over to the couch or putting them in the play pen/portable crib. A4 stated they have only seen the play yards used for children to sleep, not for discipline and have not seen highchairs or baby swings in the living room. A5 stated they haven’t seen equipment used for discipline and have never seen play pens, highchairs, or swings for time outs or anything, stating they don’t know what they do for discipline. A6 stated that one day they arrived to pick up and observed their mobile 2 year old in a baby saucer, stating that S1 and S2 told them that the child had just climbed in there, while laughing about it. A6 stated that she took their word for it but isn’t sure if it was used to restrain the child or not. A7 stated that they didn’t know how discipline was handled but has not seen the highchairs or play pens used for a time out or for any discipline and that their child has never mentioned anything to them. A8 stated they had no knowledge of a play pen or highchair being used for their 4 year old child. Continue on LIC9099-C PAGE 8 During interviews with children, C1 stated that they see kids pulling kids and Jackie's child pulling on kids. C1 stated that they don't see adults pull on kids, but that S1 puts kids to bed, in the little cribs, if C1 pulls on kids, and tells C1 nothing. C2 stated whenever C4 did something C4 always had to be put in a crib, stating it was because C4 ran around and was loud. C3 stated when C4 is doing something, C4 is not supposed to do, C4 goes in the crib as a punishment, so C4 doesn’t get out and hurt kids. During the investigation there was no corroborating evidence to prove that children have been inappropriately restrained in highchairs since the facility was cited on 08/11/22 for the same allegation, see complaint control number 01-CC-20220516132419. However, there was corroborating evidence that a child (A4) was observed to be placed in a portable crib as a method of separating the child from others. A4 was age 3 years at the time of enrollment, and beyond the age of using a portable crib for its intended purpose. Based on interviews with L1, S1 and S2, on one occasion a parent arrived at the FCCH facility to pick up their child(ren) and the parent smelled of alcohol. L1, S1 and S2 corroborated that L1 drove the parents children home and the parent drove themselves home. A1 stated during interview that L1 told them that a parent arrived to pick up their child(ren) and the parent smelled of alcohol, and L1 allowed the parent to drive away with the children and did not report it. It is unclear whether this is the same incident that L1, S1 and S2 were referring to or an additional one. Based on record review the Department has not been notified of any incident relating to a parent arriving to the facility or driving away from the facility while intoxicated. Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22, are being cited on the attached LIC 9099-D pages. Appeal Rights were provided. A Civil Penalty in the amount of $200 has been accessed on form LIC421BG. Appeal Rights were provided. Continue on LIC9099-C PAGE 9 Exit interview conducted and report was reviewed with licensee, Jackielyn Bausley. A notice of site visit was given to licensee and must remain posted for 30 days. LPA Strother informed licensee Jackielyn Bausely that this report dated 03/12/26 documents 4 Type A citations. Type A citations shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. Also, LPA Strother informed the licensee to provide a copy of this licensing report dated 03/12/26 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. PAGE 2 LPA conducted interviews between 02/04/26 and 03/09/26 with 10 adults, Adult 1 – Adult 8 (A1-A8) who were a combination of parents of formerly or currently enrolled children or staff from the elementary school L1 does school pick-ups from, and Staff 1 - Staff 3 (S1-S3) who are assistants at the Family Child Care Home facility. LPA conducted interviews with 2 additional children, Child 2 & Child 3 (C2 & C3) between 03/06/26 and 03/09/26. On 02/20/26 LPA interviewed two employees from the above-mentioned elementary school, A2 and A3, who confirmed that L1 has forgotten to pick up children 2-3 times and has arrived 10-15 minutes late for pick up, 3 or 4 times since August 2025. Both A2 and A3 made corroborating statements that although L1 was late to pick up children, the children were never left unattended, and were supervised at all times, sitting with A2 in the school office until L1 or another adult picked them up. Based on interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that an alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. This report was reviewed and discussed with Licensee, Jackielyn Bausley. Appeal Rights were provided. A notice of site visit was given to licensee and must remain posted for 30 days.