Inspection·April 5, 2023

F 0689 Level of Harm - Actual harm Residents Affected - Few carrying a conversation and R1 has dementia. V5 said R1 has poor safety awareness because she is impulsive and does what she wants to do without calling for assistance. V5 said R1 is a high fall risk because she thinks she can still do things and has an unsteady gate. V5 said R1 tries to get up by herself all the time thus the staff has to provide frequent rounding as much as possible. V5 said R1 must be kept in public eye for observation and supervision. V5 said he is unsure of R1 having a history of falls. R1 can sometimes be redirected and still must be frequently rounded on. V5 said R1 is placed in doorway to room closest to the nurses' station due to fall risk and isolation precautions and Everyone walking by can see R1 in her doorway. R1 was on isolation and could not be out of her room due to isolation precautions. V5 said he saw R1 get up from wheelchair in the doorway, V5 got up and was unable to prevent R1 from falling when R1 got up by herself. V5 said he noted laceration on R1's forehead with moderate amount of blood. No other visible injuries noted. V5 said he cleansed the wound and provided pressure dressing, called 911, MD (medical doctor), and the family. Family would meet R1 at the hospital. V5 said he was not on duty when R1 came back. R1 came back with stitches to the forehead. On 3-31-23 at 10:56 AM, V6 (CNA) said R1 is alert, confused most of the time, and can use sign language to make her needs known. V6 said R1 has nonsensical conversations. V6 said R1 has poor safety awareness and will try to get up without asking for staff assistance. V6 said R1 high fall risk due to confusion. V6 said she is unaware of previous fall history for R1. V6 said she would check on all residents every 10 minutes. Face Sheet documents: Diagnosis Information: Unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. MDS (ARD 2-17-23) documents: Should Brief Interview for Mental Status be conducted? 0. No (resident is rarely/never understood). Transfer (Self-Performance): 3. Extensive assistance- resident involved in activity, staff provides weight-bearing support. Transfer (Support): 2. One-person physical assist. Balance During Transitions and Walking: Moving from seated to standing position: 2. Not steady, only able to stabilize with staff assistance. Surface-to-surface: 2. Not steady, only able to stabilize with staff assistance. Risk For Fall Care Plan documents falls on 12-14-20, 1-1-21, 2-10-21, 9-20-21, 6-27-22, 7-6-22, and 8-20-22, 2-18-23, and 2-21-23. Initial Reportable dated 2-21-23 documents: At 12:12 PM, alert resident lost her balance after standing from the wheelchair and fell to the floor. Observed with a moderate amount of bleeding from her forehead with skin tear. No other apparent injury. The resident denies loss of consciousness, difficulty breathing she was yelling and talking out loud in Spanish. 11 emergency services was called, cold compress applied to her forehead. Neuro-checks initiated and within normal limits. No change to baseline. Staff remained with resident till the emergency crews arrived. She was transported on the stretcher to local hospital ED for further evaluation and treatment. She was alert and talking at the time of transfer, no apparent distress. NP (Nurse Practitioner) to primary MD (Medical Doctor), DON, and family was notified of fall and transfer to hospital. The resident returned from hospital at 6:00 PM with sutures to forehead and to remove sutures in 7-10 days. PT/OT (Physical Therapy/Occupational Therapy) to eval and treat. Final report to follow. Final Reportable dated 2-28-23 documents: At 12:12 PM, alert resident lost her balance after standing from the wheelchair and fell to the floor. Observed with a moderate amount of bleeding from her forehead with skin tear. No other apparent injury. The resident denies loss of consciousness, (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 145932 If continuation sheet Page 2 of 3 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 145932 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/05/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Citadel Care Center-Wilmette 432 Poplar Drive Wilmette, IL 60091 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0689 Level of Harm - Actual harm Residents Affected - Few difficulty breathing she was yelling and talking out loud in Spanish. (11 emergency services was called, cold compress applied to her forehead. Neuro-checks initiated and within normal limits. No change to baseline. Staff remained with resident till the emergency crews arrived. She was transported on the stretcher to local hospital ED for further evaluation and treatment. She was alert and talking at the time of transfer, no apparent distress. NP to primary MD, DON, and family was notified of fall and transfer to hospital. The resident returned from hospital at 6:00 PM with sutures to forehead and to remove sutures in 7-10 days. PT/OT to eval and treat. Final report to follow. 2-28-23- The resident is stable and receiving PT/OT. The sutures will be removed 3-3-23. Care plan reviewed and updated. Incident Audit Report dated 2-21-23 documents: Prior to the incident, resident was taken to the toilet by the CNA, and she was sitting in her wheelchair by her room doorway closer to the nursing station. Just about 10 minutes later at 12:12 PM, this nurse observed the resident standing up from her wheelchair, rushed to her and was unable to redirect in time. Observed the resident falling face down to the floor in the hallway. The resident leaned towards left side laying on the ground. Observed with a moderate amount of bleeding from her forehead with skin tear. Hospital Record dated 2-21-23 documents: 91 YO female presents after fall. History obtained from patient's nurse at facility, who states earlier this morning she was witnessed to stand up from her wheelchair and fall forward before staff could come to assist her, is not able to ambulation her own at baseline. She fell forward hitting her head but was not witnessed to lose consciousness, was screaming, and yelling immediately afterward c/o of pain to left shoulder and hand. Patient states she has pain there but denies headache. Rest of history limited as patient is Ao (alert and orientated) x1 at baseline due to dementia. Progress Note dated 2-21-23 documents: Note Text: Pt. returned from (local) Hospital E.R. with Dx. of Laceration to her Forehead and had 6 stitches covered with gauze dressing. No c/o headache or pain upon return. On 4-4-23 at 9:10 AM, Administrator, Assistant Director of Nurses, Maintenance Director, and the surveyor were able to measure the distance from V5's (Licensed Practical Nurse) seat at the nurses' station to R1's doorway of previous room. The distance was approximately 28 feet. Falls and Fall Risk, Managing Policy (revised March 2018) documents: Policy Statement: Based on previous evaluations and current data, the staff will identify interventions related to the resident's specific risks and causes to try to prevent the resident from falling and to try to minimize complications from falling. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 145932 If continuation sheet Page 3 of 3