complaint·May 15, 2025

LPA’s observation during the physical plant tour of the facility at 10:30am revealed that the five (5) relocated residents from Pasadena Villa who were placed temporarily in the memory care unit are no longer residing in these rooms. LPA de la Cerra conducted interviews with four (04) staff caregivers and interviews revealed that all facility staff caregivers were meeting resident’s needs, relocated residents and facility residents. Interviews with S1 and S6 revealed that Pasadena Villa residents were temporarily placed at Cedars Assisted Living at the beginning of 1/08/25, a policy was enforced during an emergency preparedness meeting on 1/09/25 that all caregivers from both facilities must assist all the residents, relocated residents and facility residents. Interviews with all staff members #S1 to S6 also revealed that certain incidents where a staff member was assisting a temporarily relocated resident of which they are not familiar with, the staff member do render aide to the temporary resident in need but caregiver would also call for assistance with a caregiver who was more knowledgeable of that particular resident so the appropriate care can be provided. Additionally, interview with S1 revealed that the five (5) relocated residents who were temporarily placed in the memory care unit, that the access code was not provided to these temporary residents due to safety concerns for the current residents in memory care unit, however staff members from both facilities were always available to assist these residents with access to their rooms. LPA de la Cerra’s interviews with eleven (11) facility residents revealed that staff caregivers are consistent in meeting residents’ needs. Additionally, S1 and S6 interviews confirmed that the Pasadena Villa residents who were temporarily staying at Cedars Assisted Living have been relocated back to Pasadena Villa on April 29, 2025. LPA’s review of a document that showed names of staff members who attended a meeting on 1/09/25 confirmed that the facility immediately held an emergency preparedness meeting to address to all staff members that all staff members from both facilities must assist and care for all the residents, the relocated residents and the current facility residents. Based on observation, inspection and record review, the facility staff responded to resident’s emergency call within reasonable time frame. Therefore, this allegation is deemed Unsubstantiated. Exit interview conducted, and copy of the report was signed and given to the Director.