complaint·October 25, 2023

For allegation, Facility staff are not meeting resident's hygiene needs: Interviews with the Administrator and the residents revealed that the resident’s hygiene needs are being met by the staff. The staff denied neglecting the resident’s hygiene needs. The facility staff assists with hygiene care such as bathing, grooming, changing clothing, and incontinence care. The residents are bathed based on their individual bathing schedule. The resident’s diapers are checked every two (2) hours by the staff. If a resident needs additional diaper changes, it is done as needed. The residents are groomed when they are showered as well as when needed. The residents clothing is changed daily and or as needed. For allegation, Licensee would not provide a resident’s representative with a copy of the admission agreement: Interviews with the Administrator and R1’s responsible party revealed that R1’s responsible party was given a copy of the admissions agreement. Overall, there was not enough evidence to collaborate the allegations listed above. Based on evidence obtained during the investigation, the three (3) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Mercillina Ajunwa, along with a copy of the appeal rights. Based on evidence obtained during the investigation, the allegation listed above is deemed SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because of the preponderance of evidence the standard has been met. During today’s visit, one (1) deficiency was cited per Title 22, Division 6, of the California Code of Regulations An exit interview was conducted, and this report (LIC9099) and LIC9099D were discussed and provided to Administrator Mercillina Ajunwa, along with a copy of the appeal rights.