complaint·September 18, 2025

It was alleged that the facility is experiencing financial distress, reportedly resulting in staff paychecks bouncing due to lack of funds. Interviews with pertinent parties confirmed that some staff paychecks had previously bounced. However, the issue was not due to insufficient funds but rather to missing employer signatures on the checks. The facility has since transitioned to a different payment method that does not involve issuing paper checks. No further concerns regarding payroll have been reported since this change. Although there is evidence that some paychecks previously bounced, there is insufficient evidence to support that this was due to financial distress. It was alleged that the facility had cockroaches "roaming all over the place." Interviews confirmed that cockroaches have been seen at the facility. However, staff reported that sightings were isolated and not indicative of a widespread infestation. It was also disclosed that the cockroaches were seen during operational hours, and staff addressed the issue immediately by cleaning the affected areas. While cockroaches were observed at the facility, there is insufficient evidence to support the claim that the facility has an active infestation or that pests are roaming throughout the premises. It was alleged that a staff member picked up a child using both hands and placed her knee between the child\342\200\231s legs to lift the child into her arms. During interviews, it was disclosed that a former staff member may have handled children in this matter, but there are no current concerns. It was alleged that the facility is consistently out of ratio and not maintaining appropriate staff-to-child supervision. During the LPA\342\200\231s visit, the facility was observed to be in ratio. Staff interviews confirmed that they are aware of and adhere to ratio requirements, including during lunch and staff breaks. Some interviews referenced a previous staff member occasionally leaving their classroom to assist another, temporarily leaving the classroom out of ratio. However, this claim was disputed and could not be substantiated. The facility was observed to be in ratio during the inspection, and there is conflicting information regarding past instances of being out of ratio. It was alleged that staff do not properly sanitize the facility, specifically referring to an incident where a child urinated on a cot and staff reportedly only wiped it with a paper towel. During interviews with staff, conflicting information was received regarding the sanitation protocols when a child has an accident during nap time. Some staff stated that in such cases, the cot is wiped, sprayed with water, wiped again, and then placed outside to dry. Other staff reported that a chemical is used during the cleaning process, but they were unsure of the name or type of the chemical. All staff confirmed the cots are wiped down and allowed to dry, but there was inconsistency in the exact procedures followed. Based on interviews conducted alone, there is conflicting information from what has been alleged; therefore, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the allegations occurred. An exit interview was conducted with the facility representative, Gissel Pulido . Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site (NOS) Visit was issued. The Notice of Site Visit (LIC9213) shall be posted where the parent/guardian of children enter and exit the facility and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. A copy of this report must be made available for the next three years.