complaint·December 23, 2025

Director Heim stated that she does not believe occasional phone use in the classroom has impacted the quality of care and supervision provided. She explained that staff phone use has been limited to specific, non-distracting purposes such as playing music for the children, and has not resulted in decreased staff awareness of children’s activities or needs. According to Director Heim, staff remain focused on the children at all times, and the presence of multiple adults in the classroom supports continuous supervision and immediate response to any situation. Director Heim stated that personal device use for non-work-related activities is not permitted while supervising children, and that staff are expected to maintain active engagement with the children in their care. Director Heim stated that staff consistently maintain active supervision of children both indoors and on the play yard. According to Director Heim, staff position themselves strategically so they can see and hear all children in their care, continuously monitor the environment for potential hazards, and remain close enough to intervene quickly if necessary. On the outdoor play yard, Director Heim reported that teachers distribute themselves throughout the space and circulate regularly to maintain unobstructed sight lines, identify emerging risks, and respond promptly to behaviors that could result in injury. Director Heim stated that teachers in the classroom provide vigilant visual supervision by positioning themselves to observe all activity areas, frequently scanning the room, and engaging with children to support safe play and learning. Director Heim acknowledged that there have been instances in which a child was injured at the center without staff observing the specific moment of the injury. She also noted that there may be occasions when a child tripped and fell but did not notify a staff member at the time, and later developed a mark or bruise that staff were unable to explain. Director Heim stated that some children respond to minor incidents by immediately resuming play, while others may cry or call for a teacher. Director Heim stated that if a staff member did not observe an incident, the staff member will indicate on the incident report that it was not observed. Director Heim further stated that she has never encountered a situation in which a staff member fabricated details on an incident report. Director Heim explained that once an incident report is completed, she reviews and signs it before it is provided to the child’s authorized representative. Director Heim reported that the assistant director and the facility's lead teacher have authority to review and approve incident reports as well. According to Director Heim, any injuries that occur at the facility are promptly reported to the child’s authorized representative, either immediately by phone or at the time of pick-up. (Continued on LIC9099-C) Throughout the investigation, the LPA conducted unannounced visits on October 21, October 24, and November 12, 2025, to interview staff members and make observations. During these visits, interviews with staff S1 through S10 and observations within the classrooms did not produce any evidence corroborating the allegations. Staff responses were consistent with the director’s statements, indicating that children’s needs are being met, although staff acknowledged there is room for improvement. All staff interviewed denied fabricating information on incident reports and stated they had no knowledge of any other staff members doing so. Interviews with clients similarly did not yield any information that supported the allegations. Based on available information and interviews conducted, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the center director, Anais Heim. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.