Inspection visit

complaintJune 7, 2023

DEL TORO, NORMA FAMILY CHILD CARELicense 5438022581 citation on this visit

1 citation recorded

Inspector’s narrative

What the inspector wrote

As it pertains to the allegation related to staff intimidating children, LPA also conducted several interviews with RP, parents, children and licensee. The interview process revealed that licensee uses at least two bedrooms to place children in time out. Multiple children reported that when someone is in trouble, licensee uses the rooms for "time out". Today, LPA took photos of both the bedrooms that have been identified as off limits but today have been determined to be used. Both rooms had small latches on top of the door so that only licensee could let the children in. One bedroom had multiple large bags and objects inside and had a strong smell of animal urine. The amount of clutter made it difficult to immediately see the two small couches inside. Licensee confirmed that child #1 who was present today, used the cluttered room yesterday. The other bedroom had prescription medication on top of a dresser, air freshener, over the counter medication and other items that indicated "keep out of reach of children". Photos and videos were taken with Department cell phone. LPA discussed the observations with licensee and indicated that using these rooms as a form of punishment was inappropriate due to its poor condition, odor and could potentially be intimidating to a child. This agency investigated the complaint allegation stated above and has determined that the complaint allegations were SUBSTANTIATED, meaning the preponderance of evidence standard has been met. Today, LPA discussed personal rights of children in care and reviewed the regulation at length with licensee. An exit interview was conducted with licensee Norma Del Torro. Per California Code of Regulations, Title 22, Division 12, Chapter 3, the following deficiency was cited: (see 9099-D). Appeal Rights were provided today. Notice of Site Visit LIC 9213 must be posted for 30 days.

Citations

5 citations recorded^*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

102416.3(a)(6)Type B
ALTERATIONS TO EXISTING BUILDING OR GROUNDS
Reporting Requirements: Any change from an area of the family child care home previously identified as "off limits" to an area where care and supervision will be provided to children in care. Licensee did not comply with section cited above. Today, LPA observed that children had access to the previously identified off limits kitchen. Interviews revealed that children have had access to two previuosly identified off limit bedrooms and play yard. This poses a potential risk to the health, safety and/or personal rights of children in care.
102417(8)(g)Type B
Roster.Each family child care home shall have a current roster of children as specified in Health and Safety Code Section 1596.841. Licensee did not comply with the section cited above. On 4/19/2023, during an inspection, Licensee could not provide completed roster. Licensee provided the completed roster on 5/30/2023. This poses a potential risk to the health, safety and or personal rights risks to the persons in care.
102417(b)Type B
OPERATION OF A FAMILY CHILD CARE HOME
The home shall be kept clean and orderly, with heating and ventilation for safety and comfort. Licensee did not comply with the regulation stated above. Today, it was observed that the accessible kitchen had cluttered counters. There was clutter on the furniture in the dining room. In the accessible bathroom, there were multiple toys that were to be discarded and stacked in the tub. The home shall be kept clean and orderly, with heating and ventilation for safety and comfort. Licensee did not comply with the regulation stated above. Today, it was observed that the accessible kitchen had cluttered counters and clutter in the dining area as well as multiple toys in the tub. This poses a potential risk to the health, safety and or personal rights risks to persons in care.
102423(a)(2)Type A
PERSONAL RIGHTS
(2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. Based on observation and interview licensee did not comply with the section cited above. Today, LPA observed an accessible play yard that had access to multiple hazardous items (rusted vehicles, sharp metals, building debris, gasoline cans, a deep trench, wiring, plant pruners) and other items. Per interview of licensee and multiple children, the yard and hazardous area was used as recently as this week. LPA took photos. This posed and poses an immediate risk to the health, safety and/or personal rights risks of children in care.
102423(4)Type B
(4) Personal Rights.To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning. Based on observation and interview, licensee did not comply with the section cited above. LPA observed children sleeping directly on a blanket and area rug causing children to be unconfortable and interfering with their sleep. Interviews revealed that a highly cluttered room is used for children to go to during "time out" for misbehaving. Today, Licensee confirmed that child #1 was inside that room yesterday. This poses a potential risk to the health, safety and or personal rights risks to children in care.
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FAQ · About this visit

Common questions about this visit

What happened during the June 7, 2023 inspection of DEL TORO, NORMA FAMILY CHILD CARE?

This was a complaint inspection of DEL TORO, NORMA FAMILY CHILD CARE on June 7, 2023. 1 citation were issued: 1 Type B.

Were any citations issued to DEL TORO, NORMA FAMILY CHILD CARE on June 7, 2023?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "Reporting Requirements: Any change from an area of the family child care home previously identified as "off limits" to a..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLD View original report

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Data from CCLD public records. Last updated May 4, 2026. If you believe any information is inaccurate, report it here.

complaint·June 7, 2023