Viewing your family members
Tap My Family
Tap My Family on your dashboard. You will see cards for each authorized adult showing their name, relationship (e.g., Grandparent, Nanny), and permissions (Sign in and Sign out icons when approved).You will also see badges:
- A “You” badge next to your own name
- A “Primary” badge for other primary guardians
Adding an authorized adult
Fill in their details
- First Name and Last Name (required)
- Relationship — select from the dropdown: Parent, Guardian, Grandparent, Family Member, Emergency Contact, Authorized Adult, Nanny/Babysitter, or Other
- Phone and/or Email — at least one is required
Removing an authorized adult
- Find the person’s card in My Family
- Tap the trash icon on the right side of their card
- Confirm by tapping Remove in the dialog
Understanding status badges
| Badge | Meaning |
|---|---|
| You (purple) | This is your card |
| Primary (blue) | Primary guardian for at least one of your children |
| Pending (yellow) | Waiting for facility approval |
| Denied (red) | Facility did not approve this adult |
Troubleshooting
Why can't I see someone's permissions?
Why can't I see someone's permissions?
Permissions only appear for approved adults. If you see a “Pending” badge, the facility hasn’t approved them yet.
Why can't I remove someone?
Why can't I remove someone?
You can only remove adults from children where you are listed as the primary guardian. Contact your facility if you need help.
The person I added doesn't see a welcome message
The person I added doesn't see a welcome message
Double-check the phone number or email you entered. If the contact info has a typo, remove the adult and re-add them with the correct information.
Can I change an adult's permissions?
Can I change an adult's permissions?
Permission changes are managed by the facility. Contact your center’s staff to adjust sign-in or sign-out permissions.