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Your child’s facility uses photo verification to make pickups faster and more secure. When you provide a photo, staff can quickly confirm your identity when you pick up your child.

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Why your photo helps

  • Faster pickups: Staff can verify your identity at a glance, reducing wait time
  • Enhanced security: Ensures only approved adults can pick up your child
  • Peace of mind: You know staff will recognize authorized pickup adults
  • Backup identification: When you forget your phone or it is not working

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Is this required?

No, providing a photo is completely optional. Your child’s care is not affected by your decision. Phone verification remains the primary method. You can always change your mind later.

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How your photo is used

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During pickup

  1. You arrive to pick up your child
  2. Staff scans your child’s QR code or looks them up
  3. You enter your phone number for verification
  4. Staff sees your photo (if on file) to visually confirm your identity
  5. Pickup is completed

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Your photo is only used for

  • Confirming your identity during child pickup
  • Helping staff recognize authorized adults
  • Supporting security procedures at the facility

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Your photo is not

  • Shared with other facilities or organizations
  • Posted publicly anywhere
  • Used for marketing purposes
  • Accessible outside the facility staff

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Providing your photo

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What makes a good photo

Your photo should be:
  • Recent: Taken within the last year
  • Clear: In focus, not blurry, shows your face clearly
  • Well-lit: Not too dark or bright, no harsh shadows
  • Unobstructed: Remove sunglasses and hats if possible, full face visible, taken straight-on

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How to provide your photo

During registration: Staff will ask if you’d like to provide a photo. You can take a quick photo on your phone or email a photo file to the facility. After registration: Ask any staff member to add your photo. They can take a photo or upload one you provide. It takes just a minute. Photo formats: JPG, PNG, or WEBP files accepted, under 5MB. Most smartphone photos work fine.

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Your rights and choices

Provide a photo: Recommended for faster, smoother pickups. Helps with facility security. Not provide a photo: Completely fine — no pressure. Phone verification still works. Your decision is respected. Update your photo: If your appearance changes significantly, ask staff to upload a new photo anytime. The old photo is automatically replaced. Remove your photo: Request removal at any time. The photo is deleted immediately. You can provide a new one later if you change your mind. There are no negative consequences for declining to provide a photo. Your child’s care remains the same and pickup works normally with phone verification.

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Troubleshooting

No. Phone verification is the primary method and works quickly. Photos just make it a bit faster.
Let staff know if you have changed your hair, grown a beard, etc. You can update your photo anytime.
Yes. Each authorized adult can provide their own photo independently.
Your comfort and privacy are important. Phone verification works without a photo. You can request deletion at any time.
Each facility maintains separate records. Your photo at one facility is not shared with others.
Yes, anytime. Ask any staff member to remove your photo from the system.

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How your photo is protected

  • Encrypted storage: Photos are encrypted and stored securely
  • Restricted access: Only staff members at your child’s facility can view photos
  • Access logging: Access is logged for compliance purposes
  • Automatic cleanup: Photos are removed when you are no longer authorized for pickup
  • Deletion on request: You can request deletion at any time

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Updating or removing your photo

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To update

Ask any staff member: “I’d like to update my photo.” Provide a new photo and staff uploads it. The old photo is automatically replaced.

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To remove

Ask any staff member: “Please remove my photo from the system.” Staff deletes the photo immediately. Phone verification continues as normal.