complaint·August 30, 2023

D1 stated there have never been any serious injuries, just the usual bumps to the head, scrapes and falls, which usually do end up with blood and need to be cleaned and bandaged. D1 stated that when there is an injury the information is entered into the Brightwheel application the center uses to inform parents. D1 claimed there have not been any injuries at the facility since she started in March 2023. During follow up interviews, both D1 and S1 stated there was an incident where two children were running, bumped heads and a child's tooth fell out. D1 stated the parents of the child whose tooth fell out were notified but they did not notify the other child's parent(s). D2 stated teachers do an injury report on the Brightwheel app as well as speak to the parents at pick up. S1 stated that they let D1 know when there is an injury and if the injury is minor, children are brought to the bathroom to clean them up then S1 stated they have not seen any major injuries, broken arms, or any injury with blood and that a message is then sent to the parents via the Brightwheel app. S1 stated they are not aware of any injuries that have happened recently. S3 stated that when a child gets injured, they make sure the child is fine and helps to clean them up if necessary. S3 stated sometimes the parents are made aware of the incident via the Brightwheel app but there are times when parents do not know their child was injured. S3 stated there was a recent incident where a child fell and hurt themself while outside in which S3 was informed the next day that the child's parents did not know of the incident or that their child got hurt. S3 has also witnessed D1 and S1 in D1’s office while children were alone in the classroom. Adult interviews revealed that parents are not always notified of some incidents. A1 stated their child has been hurt while at school, but there was only one time they were notified. A2 stated there have been many accidents that do not get reported to parents or licensing and that they did “not think the center knows how to report injuries“ or that teachers are transparent with parents when it comes to accidents or injuries. A3 stated their children have been pushed around by other children and most recently were injured twice but they were never notified. A4 stated there was an incident in March when their child was injured in which the school did not give any paperwork or report on the injury. A4 further stated their child got hurt, when the children were playing outside and S2 was inside the school at the time, so S2 did not see what happened. In addition, A5 stated that their child only attended for a short period of time from March to July, 2023, and there were a couple times when their child came home and said they got hurt at school but they were not always notified. Continued on LIC9099-C One incident involved a child throwing a tonka truck at another child's head, resulting in an injury requiring an Emergency Room visit. A6 stated that they removed their child due to safety concerns with the new staff, specifically (S1) and (D1), when their child got hurt at school which resulted in two Emergency Room visits. A6 also stated their child would come home and tell them they fell while on the playground and got hurt but they weren’t always notified. A7 stated their child no longer attends the facility due to concerns they observed during pick up time. Their child and another child were alone in the classroom without an adult present which happened often. On 06/15/23 at approximately 10:55 am while children were lining up to go inside, LPA Mohr observed two children pushing another child into a fence which made that child cry. LPA Mohr observed D1 and S2 look at the children, turn away, and not address the incident. While inside, the children were told to sit at the tables and be quiet. Both D1 and S2 left the area, leaving the children unattended and without supervision at the tables. For 3 to 5 minutes while there was no staff supervision, LPA observed the children hitting one another, throwing crayons, papers and cars across the tables. Based on the investigation, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be substantiated. The following violations of the California Code of Regulations, Title 22; Division 12: see LIC 9099D. Exit interview was conducted, and report reviewed with Todd Peterson. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days.